Last updated: November 8, 2026
These Terms govern your use of My Lab Board, a service of RKDS Dental Group Inc. ("we", "us"). By creating an account, you agree to them.
My Lab Board is a software-as-a-service platform for managing dental laboratory operations. We provide the tools; you supply the data and the dentistry.
If you install the My Lab Board agent on a computer, our support team can run diagnostics and fixes on that computer (typically after hours) to keep your imports working: reading the agent's own logs and settings, restarting or updating it, checking folders you've pointed it at, and running a signed repair script when a problem needs one. Every such action is signed by us and listed on your Agents page as it happens; nothing on that computer runs on anyone else's say-so. We use this access only to support your account.
You're responsible for keeping your password secure and for all activity under your account. Notify us immediately at support@mylabboard.com if you suspect unauthorized access.
You agree not to:
My Lab Board offers two plans — Lab Board, and Lab Board + Agent, which adds the lab-computer software — each billed monthly in advance via Stripe at the price shown on our pricing page when you subscribe. You can switch between the plans at any time from your billing settings; the change takes effect on your next billing date as handled by Stripe. A subscription started on our website includes a 14-day free trial; if you don't cancel before the trial ends, you will be charged the monthly fee of the plan you chose.
You may cancel anytime from within the app. Upon cancellation, access continues through the end of the current billing period; no refunds are issued for partial months.
Shipping labels are bought on your own Easyship account, which your lab's admin connects in the app. Easyship charges that account directly under its own terms and prices, and refunds labels you cancel in time; we don't charge for shipping labels, add nothing to Easyship's price, and aren't a party to your Easyship account. You're responsible for that account and for the API token you connect; you can disconnect it at any time from Settings → Shipping.
Pricing is in US Dollars (USD). Taxes may apply based on your jurisdiction.
You own all data you put into My Lab Board. We store it to provide the service. You can export it at any time. If you cancel, we retain it for 30 days then delete it.
We strive for 99.9% uptime but do not guarantee uninterrupted service. Planned maintenance windows will be communicated in advance when possible.
The service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
In no event shall My Lab Board, its operator, or affiliates be liable for any indirect, incidental, special, or consequential damages arising from use of the service. Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.
We may update these Terms from time to time. Material changes will be communicated 30 days before taking effect. Continued use after changes constitutes acceptance.
We may suspend or terminate your account if you materially breach these Terms. You may cancel at any time with no penalty.
These Terms are governed by the laws of the Province of Ontario, Canada. Disputes shall be resolved in the courts of St. Catharines, Ontario.
My Lab Board
Operated by RKDS Dental Group Inc.
St. Catharines, Ontario, Canada
Email: support@mylabboard.com